Refund Policy

1. Free trial first

Every paid plan starts with a 2-day free trial. You are not charged during the trial, and cancelling before it ends means no payment is taken. We recommend using the trial to confirm the app fits your rotation before you are billed.

2. Cancelling

You can cancel at any time from Settings → Manage billing. Cancellation stops future renewals; your paid features stay active until the end of the current billing period. Cancelling does not automatically issue a refund for the period already paid.

3. Refund window

• Monthly plans — if you contact us within 7 days of a charge and have made only minimal use of paid features in that period, we will refund that payment in full.
• Yearly plans — if you contact us within 14 days of a charge, we will refund that payment in full.
• Renewals you did not intend — if you were charged for a renewal you meant to cancel and you tell us within 14 days, we will refund it.
• Duplicate or incorrect charges — always refunded in full, regardless of timing.

4. Outside the window

After the windows above we generally do not refund partial periods, since you keep access until the period ends. If the service was unavailable for an extended time or something went wrong on our side, contact us — we review these case by case and will offer a refund or credit where fair.

5. How to request a refund

Email support@shiftlife.ai from the address on your account with the date of the charge and a short reason. We respond within 3 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.

6. Statutory rights

Nothing in this policy limits refund or cancellation rights you have under the consumer law of your country or state.